Customer information

1. value added tax

Since July 1, 2021, a new EU law has been in force that obliges us retailers to charge customers the VAT rate of their home country:

This special regulation covers all services (sales) provided in other Member States, the place of supply of which is determined by the place of consumption.

For services falling within the scope of the special regulation (product purchase in the web store), this is generally based on the place of residence or habitual abode of the recipient of the service (customer) or, in the case of intra-Community distance sales, on the place where the item is located at the end of transportation or dispatch to the purchaser (country of destination principle). This means that these services are generally taxed at the place of consumption.

As a result, VAT rates in our store vary depending on the destination country of the order or the customer’s place of residence.

Entrepreneurs must then pay the withheld VAT to the respective EU country of the customer.

2. value added tax on shipping costs:

As a retailer, we are obliged to charge VAT on the shipping costs. The source for this is the Value Added Tax Act. This lists all tax exemptions, including those for certain services, insofar as these are carried out by DPD, DHL, etc. (and only then; but NOT if a supplier arranges transportation for its customer). The retailer who charges shipping costs takes the value of the goods plus shipping costs and charges VAT on this. The retailer has no degree of freedom at all, he must proceed in this way.

If the customer does not wish to pay VAT on the shipping costs, it is possible to select the “self-collection” shipping option and then, for example, instruct DHL to collect the shipment from us. In this case, no VAT is added to the shipping costs. Please note, however, that the carrier (e.g. DHL) may charge an additional fee for collection in addition to the postage.

3. shipping and delivery:

For customers outside Germany, we also have sales partners in various countries (Austria, Switzerland, the Netherlands, France, the UK and Norway). National delivery is usually faster than delivery from Germany. You can find our partners under Sales Europe,

As soon as your order leaves our premises, you will receive a shipping confirmation. The transport service provider (DPD, DHL ) will notify you separately by e-mail with the shipment details. For cross-border shipments, you will receive this e-mail as soon as the shipment has reached the destination country

Delivery times:

We are located in the Freiburg/Breisgau region.

Orders completed by 11.30 a.m. on weekdays are usually dispatched on the same day.

Express shipments (DPD only and only within Germany) are delivered on the next working day. Saturday deliveries are possible for an additional charge.

For standard shipping within Germany, the delivery time is 1-3 working days. For destinations north of the Main and in the new federal states at least two working days.

The shipping time abroad varies greatly. Most major European cities and neighboring German countries can be reached within 2-3 days. Deliveries to Scandinavia, Southern Italy, Eastern and Southern Europe can take up to a week

Depending on the workload of the delivery services and regional parcel centers, delivery times may vary, e.g. during the (pre-)Christmas period and “Black Friday” phases etc..